Have you watched the recent couple eating out at a restaurant television commercial of Stanbic IBTC? The television commercial is quite entertaining what with the embarrassment the couple had to endure at the restaurant. But, in fact, the message of the television commercial is succinct enough; it tells of the hidden charges to services rendered at the restaurant. You only need to translate the message to what obtains in the banking industry and you get the intention and direction of the message. While confirming the pervasiveness of hidden charges in banks credit and services offered to their customers, the StanbicIBTC television commercial message affirms that the bank does not engage in the unsavoury conduct of padding up customers’ charges with undefined hidden charges.
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