ATMs MALFUNCTION: AFRIBANK DUMPS QUICKCASH FOR INTERSWITCH

After a series of frustrating efforts to join Nigeria’s mainstream banking industry’s ATM revolution through the Quickcash platform, the management of Afribank Plc has made a turn around to embrace the Interswitch platform.

Banking industry observers opined that it took Afribank a while to conclude arrangement to start offering its customers the convenience of banking through Automated Teller Machine (ATM) but when it eventually decided to issue customers access to banking services through ATM cards, it became a naughty and frustrating experience.

“Most often, we could not access our accounts through the bank’s ATM. It was really frustrating especially during the Christmas period when, I am very sure, all customers could not withdraw money from their accounts through ATMs even in those installed in Afribank branches.

Fortune&Class cross checks in the bank, however, revealed that the frustration arising from the use of the bank’s ATM card was directly attributable to the QuickCash ATM protocol platform that they opted for as against the Interswitch platform that most banks are connected to.

“Now, we are the wiser,” source in the bank said. “The bank has officially moved from the QuickCash platform to InterSwitch which seems to be more effective. Cards are being issued to staffers of the bank to test run the migration, I am very sure that in the next few weeks new cards may be reissued to customers,” the source explained.